FREQUENTLY ASKED QUESTIONS (FAQs)
What is Sublimation?
Sublimation is a printing method used to transfer images onto suitable materials. After your designs have been approved to go into production, they are printed on transfer paper with special sublimation ink. The paper is then placed into a heat press along with our high-performance fabric. When exposed to high temperature and pressure, the ink transforms into a gaseous form and binds on the molecular level with the fabric thereby transferring images and color with high precision and detail. Sublimated images maintain their vibrancy and do not peel, crack or fade.
Is there a minimum quantity required to order a custom item?
We are excited to say that we have no minimum order quantity requirements.
How Long Does It Take to get my Order?
All our orders are Made to Order and Made for You – whether they are orders that require customization such as logo or name additions, or if they are non-custom, “click and buy” from our website. Production timelines vary depending upon order volumes and seasonal fluctuations; however, we strive to ship out orders within 6 weeks of the order being placed or mockup approval.
If you request a mockup for review and approval prior to the order being approved for production, it takes approximately 5 business days to create and send the mockup to you. This timeline is indicative only and may vary throughout the year.
If you have a specific in-hand date, please make sure we are aware of that date
Rush order are also available should you need your order earlier than regular production timelines would allow. Rush orders are subject to review and approval by your customer care representative so that we make sure we can get your gear done in time! All Rush Orders are charged a Rush Fee of $50 per item and require that overnight shipping be used.
Do you offer sizing Samples?
We do understand that each person has a unique body shape and so the same size garment will fit folks differently. We encourage our customers to try on sample sizes as we have various patterns which do fit differently. To order sample sizes, just let us know what pattern you are interested in and in what size(s). We charge a $45 deposit per item plus round-trip shipping. Once the sample(s) is returned to us, we will then credit the deposit (minus the shipping cost) back to your credit card.
How do your sizes run?
Our garments generally run true to size; however, we have many different patterns and fabrics which do fit and drape differently as well as have different stretch properties within the same size gamut. We therefore highly recommend reviewing our sizing chart and if you are still unsure about the right sizing, please reach out to us and ask about obtaining a Sizing Sample.
What format should I send artwork in?
We work in Art Illustrator – ai, eps, png, svg and some forms of pdf are workable. Images such as jpgs or images that are embedded in emails do not work as such and would need to be converted to vector format.
General Artwork Dimensions and Color:
- Front and Back to fit in 25″ x32″ rectangle
- Sleeves to fit in: 21″ x 12” rectangle
- RGB colors, Profile Adobe 1998
How should I wash my jersey?
- Machine wash delicate warm/cold
- Remove Promptly after cycle to minimize wrinkles
- Machine dry low or extra low
- Remove promptly after cycle to minimize wrinkles
How can I Remove Stubborn Stains?
While not all stains will come out, we have found that spraying Shout or OxyClean onto the garment prior to washing has had the best results
Do you keep jerseys in stock?
Please note that we do not keep jerseys in stock. Each garment is custom made for you! The process is really something unique. Once your order has been placed, it is printed and then sent to sublimation (you can find videos on our social media. It is really an interesting process). After being hand cut and sewn, it is then checked, labeled, packaged and shipped out.
If I create a semi-custom or full custom design will you keep it on file for future use?
Yes! Once you have approved your design, it stays in our system and remains available for future purchases.
Can the Base Designs shown in the Design Gallery be used on any garment?
Yes! Every base Design is available in every item that we make as we adjust the artwork to work with the pattern of that item. These adjustments may result in a slightly different looking Base Design as certain elements are changed to work with the specific pattern in question.
Can I add logos to my sublimated item?
Logos Additions by Sublimation: No. Once a garment or accessory has been sublimated, we cannot put it back under the press to add logos or other items as the heat and pressure will damage the existing artwork and colors
Logo Additions by Transfers: No. Transfers are applied via heat and pressure, which can damage the existing artwork and colors
Logo Additions by Embroidery: While embroidering will not damage the sublimated artwork or colors, we have found that the heavy stitching can “drag” or “weigh down” our lightweight performance fabrics.
Can I add or remove a logo from the design I have on file?
Yes! Our graphic artists will work with you to make sure the placement is exactly as you want it.
What are your Customer Care hours?
For assistance placing an order to inquire about an existing order, please give us a call anytime from 8:30AM to 5PM EST Monday through Friday.
Prefer an email? We are happy to send an answer to your inbox
Email: [email protected]